North Coast Visitor Centre Visitors’ Survey

We would love to hear your feedback on North Coast Visitor Centre so please help us to improve and grow by completing our online survey. Thank you.

1. What was the reason for your visit with us today?
*This question is required.

2. What did you think about our... *This question is required.

3. What did you think about our staff?
*This question is required.

Space Cell	Yes	No
Staff were recognisable – uniform and name badge?	Staff were recognisable – uniform and name badge? : Yes	Staff were recognisable – uniform and name badge? : No
Staff acknowledged you during your visit?	Staff acknowledged you during your visit?: Yes	Staff acknowledged you during your visit?: No
Staff were welcoming and friendly?	Staff were welcoming and friendly?: Yes	Staff were welcoming and friendly?: No
Staff were helpful?	Staff were helpful?: Yes	Staff were helpful?: No
Staff were knowledgeable?	Staff were knowledgeable?: Yes	Staff were knowledgeable?: No

4. How would you rate your experience with our staff? *This question is required.

5. What did you think about our exhibitions?
*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor
Range of exhibits?	Range of exhibits?: Excellent	Range of exhibits?: Good	Range of exhibits?: Adequate	Range of exhibits?: Poor	Range of exhibits?: Very Poor
Access?	Access? : Excellent	Access? : Good	Access? : Adequate	Access? : Poor	Access? : Very Poor
Quality of content?	Quality of content?: Excellent	Quality of content?: Good	Quality of content?: Adequate	Quality of content?: Poor	Quality of content?: Very Poor

6. What did you think about our activities?
*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor
Access to content?	Access to content?: Excellent	Access to content?: Good	Access to content?: Adequate	Access to content?: Poor	Access to content?: Very Poor
Quality of content?	Quality of content?: Excellent	Quality of content?: Good	Quality of content?: Adequate	Quality of content?: Poor	Quality of content?: Very Poor
Age appropriate?	Age appropriate?: Excellent	Age appropriate?: Good	Age appropriate?: Adequate	Age appropriate?: Poor	Age appropriate?: Very Poor

7. What did you think about our shop?
*This question is required.

8. What did you think about our cafe?
*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor
Range of catering available?	Range of catering available?: Excellent	Range of catering available?: Good	Range of catering available?: Adequate	Range of catering available?: Poor	Range of catering available?: Very Poor
Price range?	Price range? : Excellent	Price range? : Good	Price range? : Adequate	Price range? : Poor	Price range? : Very Poor
Quality of food and/or drink served?	Quality of food and/or drink served? : Excellent	Quality of food and/or drink served? : Good	Quality of food and/or drink served? : Adequate	Quality of food and/or drink served? : Poor	Quality of food and/or drink served? : Very Poor
Speed of service?	Speed of service?: Excellent	Speed of service?: Good	Speed of service?: Adequate	Speed of service?: Poor	Speed of service?: Very Poor
Friendliness of staff?	Friendliness of staff? : Excellent	Friendliness of staff? : Good	Friendliness of staff? : Adequate	Friendliness of staff? : Poor	Friendliness of staff? : Very Poor

9. Are you a visitor in the Highlands? *This question is required.

10. How did you hear about us?
*This question is required.

10. Do you live locally? *This question is required.

10. How often do you visit us? *This question is required.

10. Do you engage with us online?
*This question is required.

11. This facility is an important resource for the preservation and promotion of arts/culture/heritage in the Highlands?
*This question is required.

12. How would you rate your overall experience today?
*This question is required.

13. Would you…
*This question is required.

Space Cell	Yes	No	Don't Know
Recommend North Coast Visitor Centre to a friend?	Recommend North Coast Visitor Centre to a friend? : Yes	Recommend North Coast Visitor Centre to a friend? : No	Recommend North Coast Visitor Centre to a friend? : Don't Know
Return to North Coast Visitor Centre?	Return to North Coast Visitor Centre? : Yes	Return to North Coast Visitor Centre? : No	Return to North Coast Visitor Centre? : Don't Know

14. Did you, or anyone in your party, make a donation during your visit?

15. What is your age?

16. To which gender do you most identify? *This question is required.

17. What is your postcode?

18. Comments