Highland Folk Museum -Visitors' Survey

Please take some time to complete our Visitors’ survey, to help us improve and grow…

1. What was the reason for your visit with us today?
*This question is required.

I am interested/want to learn about arts/culture/heritage
I’ve come for research and/or study purposes (please specify) Please enter an 'other' value for this selection.
To visit specific events/exhibits (please specify) Please enter an 'other' value for this selection.
To visit the café
To visit the shop
I visit as a leisure activity
I visit with children
Other - Write In Please enter an 'other' value for this selection.

2. What did you think about our…
*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor
Opening hours	Opening hours: Excellent	Opening hours: Good	Opening hours: Adequate	Opening hours: Poor	Opening hours: Very Poor
Accessibility	Accessibility: Excellent	Accessibility: Good	Accessibility: Adequate	Accessibility: Poor	Accessibility: Very Poor
Cleanliness	Cleanliness: Excellent	Cleanliness: Good	Cleanliness: Adequate	Cleanliness: Poor	Cleanliness: Very Poor

3. What did you think about our staff?
*This question is required.

Space Cell	Yes	No
Staff were recognisable – uniform and name badge	Staff were recognisable – uniform and name badge: Yes	Staff were recognisable – uniform and name badge: No
Staff acknowledged you during your visit	Staff acknowledged you during your visit: Yes	Staff acknowledged you during your visit: No
Staff were welcoming and friendly	Staff were welcoming and friendly: Yes	Staff were welcoming and friendly: No
Staff were helpful	Staff were helpful: Yes	Staff were helpful: No
Staff were knowledgeable	Staff were knowledgeable: Yes	Staff were knowledgeable: No

4. How would you rate your experience with our staff? *This question is required.

5. What did you think about our events?
*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor	N/A
Access to content	Access to content: Excellent	Access to content: Good	Access to content: Adequate	Access to content: Poor	Access to content: Very Poor	Access to content: N/A
Quality of content	Quality of content: Excellent	Quality of content: Good	Quality of content: Adequate	Quality of content: Poor	Quality of content: Very Poor	Quality of content: N/A
Age appropriate	Age appropriate: Excellent	Age appropriate: Good	Age appropriate: Adequate	Age appropriate: Poor	Age appropriate: Very Poor	Age appropriate: N/A

6. What did you think about our shop?
*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor	N/A
Layout	Layout: Excellent	Layout: Good	Layout: Adequate	Layout: Poor	Layout: Very Poor	Layout: N/A
Labelling	Labelling: Excellent	Labelling: Good	Labelling: Adequate	Labelling: Poor	Labelling: Very Poor	Labelling: N/A
Pricing	Pricing: Excellent	Pricing: Good	Pricing: Adequate	Pricing: Poor	Pricing: Very Poor	Pricing: N/A
Product range	Product range: Excellent	Product range: Good	Product range: Adequate	Product range: Poor	Product range: Very Poor	Product range: N/A

7. What did you think about our café?

*This question is required.

Space Cell	Excellent	Good	Adequate	Poor	Very Poor	N/A
Range of catering available	Range of catering available: Excellent	Range of catering available: Good	Range of catering available: Adequate	Range of catering available: Poor	Range of catering available: Very Poor	Range of catering available: N/A
Price range	Price range: Excellent	Price range: Good	Price range: Adequate	Price range: Poor	Price range: Very Poor	Price range: N/A
Quality of food and/or drink served	Quality of food and/or drink served: Excellent	Quality of food and/or drink served: Good	Quality of food and/or drink served: Adequate	Quality of food and/or drink served: Poor	Quality of food and/or drink served: Very Poor	Quality of food and/or drink served: N/A
Speed of service	Speed of service: Excellent	Speed of service: Good	Speed of service: Adequate	Speed of service: Poor	Speed of service: Very Poor	Speed of service: N/A
Friendliness of staff	Friendliness of staff: Excellent	Friendliness of staff: Good	Friendliness of staff: Adequate	Friendliness of staff: Poor	Friendliness of staff: Very Poor	Friendliness of staff: N/A

8. Are you a visitor in the Highlands? *This question is required.

How did you hear about us?

Print article or advertisement
Leaflet
Online/Social media
Passing by/Street Signage
Reputation/Word of mouth
Tourist Information
Other - Write In Please enter an 'other' value for this selection.

9. How often do you visit us?

10. Do you engage with us online?
*This question is required.

11. This museum is an important resource for the preservation and promotion of arts/culture/heritage in the Highlands?
*This question is required.

12. Are you aware that the Highland Folk Museum holds a nationally significant, Recognised Collection, which is available to view by appointment in the Am Fasgadh store?
*This question is required.

13. Before your visit, were you aware of Dr Isabel Grant, the founder of the Highland Folk Museum? *This question is required.

14. Do you know more about Dr Isabel Grant as a result of your visit today?
*This question is required.

15. Would you be interested in attending any of the following at the Highland Folk Museum (tick the options you would be interested in):
*This question is required.

Craft Workshops (half day)
Craft Workshops (full day)
Heritage skills courses (multi-day), e.g. thatching
Would not be interested in attending a course or workshop
Other - Write In Please enter an 'other' value for this selection.

16. How would you rate your overall experience today?
*This question is required.

17. Would you…
*This question is required.

Space Cell	Yes	No	Don't Know
Recommend Highland Folk Museum to a friend?	Recommend Highland Folk Museum to a friend? : Yes	Recommend Highland Folk Museum to a friend? : No	Recommend Highland Folk Museum to a friend? : Don't Know
Return to Highland Folk Museum?	Return to Highland Folk Museum? : Yes	Return to Highland Folk Museum? : No	Return to Highland Folk Museum? : Don't Know